Shipping Policy
Processing Time
All items are custom-made and personalized. Please allow 3-5 days for order processing before shipment. Processing times may vary by product and are listed on individual product pages.
Orders are processed Monday through Friday, excluding holidays.
Shipping Methods & Delivery Time
Shipping times are estimates only and begin once your order has been shipped, not when it is placed. Delivery timeframes vary based on location and carrier.
We are not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.
Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping fees.
Lost or Stolen Packages
Graceful Hands Boutique is not responsible for lost, stolen, or misdelivered packages once the carrier confirms delivery. We recommend contacting the shipping carrier directly for assistance.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging so we can assist you.
Contact Information
If you have questions about our Shipping Policy, please contact us at:
gracefulhandsboutique@gmail.com